Frequently asked questions and answers
All FAQs at a glance
Benefit from the support inquiries of other d.velop customers. Find answers to the most frequently asked questions in the d.velop knowledge base.
![Knowledge base website](https://www.d-velop.com/wp-content/uploads/2023/08/Knowledge-base-website-1-1040x521.jpg)
Create a support ticket in three simple steps!
Here’s how it works:
Important: Existing support contracts are required to use our ticket system.
- Log in to the d.velop service portal.
- Select the “Support” menu option.
- Use the “+” symbol to create a new support case.
![dvelop support knowledge base](https://www.d-velop.com/wp-content/uploads/2023/08/dvelop-support-knowledge-base.png)
Call our support hotline or send us your inquiry via email.
Please contact the appropriate d.velop location to avoid longer waiting times in support.
d.velop AG Gescher (Headquarter)
Schildarpstr. 6-8, 48712 Gescher
Email: support@d-velop.com
Mon – Fri 08:00 AM to 05:00 PM
d.velop Location Meppen
Edisonstraße 2, 49716 Meppen
Email: support@pubs.d-velop.de
Mon – Fri 08:00 AM to 05:00 PM
d.velop Location Kiel
Kieler Kamp 99, 24145 Kiel
Email: dds-support@d-velop.de
Mon – Fri 08:00 AM to 05:00 PM
Do you want to entrust the support of your d.velop products entirely to us?
With our Managed Services offering.