d.velop support
d.velop Support
Our support team is here for you
– fast, competent, and personal.
With deep expertise and many years of experience, we resolve your questions and technical challenges as efficiently as possible. In addition to our direct support, you’ll find self-service options on this page, allowing you to handle many matters yourself right away.
d.velop Support portal
Create a Support Ticket
Only direct customers or partners can create a ticket in the d.velop support portal and use our personal support.
- Log in to the d.velop service portal.
- Select the “Support” menu item.
- Click the “Create Case” button to open a new ticket.
For efficient processing of your tickets, please follow the guidance provided.
d.velop Chatbot
Chat with our AI chatbot in the service portal
Our generative AI chatbot assists you with technical questions and provides answers based on our product documentation, knowledge base articles, and product information.
d.velop knowledge base
Get answers to the most common support requests
Benefit from the experiences of other d.velop customers. You can find answers to the most frequently asked questions in the d.velop knowledge base.
d.velop helpcenter
Discover our product world
Explore our product world: documentation, features, and helpful resources.
d.velop Managed Services
Would you like to place the management of your d.velop products entirely in our hands?
No problem — with our Managed Services offering.
*These features are available to you after successful registration and login in the d.velop service portal.