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d.velop support

Questions about your Software? We have answers.

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Frequently asked questions and answers

All FAQs at a glance

Benefit from the support inquiries of other d.velop customers. Find answers to the most frequently asked questions in the d.velop knowledge base.

To the d.velop Knowledge Base
Knowledge base website

Create a support ticket in three simple steps!

Here’s how it works:

Important: Existing support contracts are required to use our ticket system.

  1. Log in to the d.velop service portal.
  2. Select the “Support” menu option.
  3. Use the “+” symbol to create a new support case.
Create a Ticket
dvelop support knowledge base

Call our support hotline or send us your inquiry via email.

Please contact the appropriate d.velop location to avoid longer waiting times in support.

d.velop AG Gescher (Headquarter)
Schildarpstr. 6-8, 48712 Gescher
Email: support@d-velop.com
Mon – Fri 08:00 AM to 05:00 PM

d.velop Location Meppen
Edisonstraße 2, 49716 Meppen
Email: support@pubs.d-velop.de
Mon – Fri 08:00 AM to 05:00 PM

d.velop Location Kiel
Kieler Kamp 99, 24145 Kiel
Email: dds-support@d-velop.de
Mon – Fri 08:00 AM to 05:00 PM

Do you want to entrust the support of your d.velop products entirely to us?

With our Managed Services offering.

Managed services OFFERING