d.velop managed services

Leave it to the experts to run your ECM solution


Focus on the core processes that make up your business.


That probably doesn’t include an ECM system. Regular servicing, administration and maintenance for a comprehensive ECM system can be time consuming. Wouldn’t it be good to have someone to take care of this for you?

The answer: d.velop managed services

With d.velop managed services, d.velop AG takes over responsibility from your IT team for operating the entire suite of applications in your d.3ecm or d.velop for Microsoft 365 solution, based on a binding service level agreement.

d.velop managed services:
a service package to meet your needs

d.velop managed services includes the operation and proactive management of your d.velop applications by experienced experts at d.velop AG and expands on the Standard Support.

d.velop Basic Service

The basic component on which the range of d.velop managed services are built. Optional service packages are also possible with this level of support.

  • Incident management
  • Event management vital sign values
  • Hotfix management
  • Input channel – Support ticket / Support phone number
  • 1st Level Support
  • 2nd Level Support / Managed Services
  • 3rd Level Development

d.velop Regular Service

Advanced Support builds on the services included in the Standard Support and includes further optional services that can be added. Perfect when a little more support is required.

  • Incident management
  • Event management vital sign values
  • Event management for specialized procedures
  • Problem management
  • Service meetings – 6x p.a.
  • Input channel – Support ticket / Support phone number
  • 1st Level Support
  • 2nd Level Support / Managed Services
  • 3rd Level Development
  1. Key-User Support

d.velop Full Service

The Premium Support package is a complete service for your ECM system, enabling you to devote you full attention to your core processes.

  • Incident management
  • Event management vital sign values
  • Hotfix management
  • Event management for specialized procedures
  • Problem management
  • Personal contact person
  • Dedicated phone number – 1st Level Support
  • Service meetings – 12x p.a
  • Key-User Support
  • Customizing
  • Digital consulting
  • Qualification measures
  • Input channel – Support ticket / Support phone number
  • 1st Level Support – Managed Services
  • 2nd Level Support – Managed Services
  • 3rd Level Development
  • = Service included
  1. Can be added as an option

Note: d.velop managed services are only available to direct customers of d.velop AG. The general d.velop service model relies on the extensive competency of authorized partners and system houses in the d.velop competence network (d.cn). Please contact your d.velop partner anytime with questions.

Everything starts with trust.

These customers rely on d.velop managed services.

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Lohmann and Rauscher is a customer of d.velop AG
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Parker Hannifin-logo
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Do you have any questions?

Do you have any questions regarding d.velop managed services or any other topic? Or would you like to arrange an appointment for a demo?