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IT service provider amexus increases recurring revenues through d.velop product portfolio.

  • Shortened project durations
  • From 60–80 days down to around 20 days
  • Multiple follow-up projects

Stronger Customer Loyalty, Cross-Selling and Upselling: Independent Sales Partners of d.velop AG Generate Regular Additional Revenue

In the course of digital transformation, even IT service providers such as amexus are increasingly facing challenges. The shortage of skilled professionals coincides with a growing number of digitalisation projects among clients. At the same time, new competition is emerging from industrial corporations offering platforms with services for production and logistics processes.

However, with the product portfolio of d.velop AG, additional and recurring revenue streams are within reach. Projects can be implemented more quickly, and recurring income ensures sustainable growth. The new products and services strengthen customer loyalty beyond existing business relationships. Opportunities for cross-selling and upselling arise more frequently. For over 28 years, d.velop AG has been helping its clients—companies and organisations—to simplify and redesign processes through digitalisation. To achieve this, d.velop AG relies on strong sales partners.

One such partner is amexus Informationstechnik GmbH & Co. KG based in Ahaus. With over 100 employees across six business units, the company operates nationwide, serving small and medium-sized enterprises as well as large corporations. amexus also relies on d.velop AG’s products—particularly the solutions developed for Microsoft SharePoint: ecspand and d.velop for Microsoft 365.

d.velop Product Portfolio

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d.velop ecspand transforms Microsoft SharePoint into a fully-fledged document management system

ecspand is a software solution from d.velop AG that enables companies to expand their SharePoint environment into a comprehensive document management system. It supports features such as digital files, brings transparency to processes and filing structures, and impresses with its intuitive navigation. Contract management, invoice processing, and archiving are just a few examples from ecspand’s extensive range of capabilities.

A real-world example: Using this system, amexus successfully introduced a digital file solution at Bremer Kreditbank AG (BKB). In 2017, the bank was searching for a new document management system, as the previous one lacked user-friendliness, intuitive operation, and—most importantly—did not support interactive collaboration on documents. Since BKB had already implemented a new SharePoint-based intranet, it made sense to build on the existing infrastructure and extend it with ecspand.

For amexus, d.velop services like ecspand offer a valuable opportunity to expand their own service portfolio. “This increases recurring revenue,” explains Dominik Stange. “With d.velop services, we can deliver added value to our customers more quickly and support their daily needs more effectively.”

In the past, Stange notes, a typical customer project would take around 60 to 80 days. Today, many are completed in just 20 days. And there are more follow-up projects. For example, once a digital file has been introduced, it’s easy to expand the functionality—such as with digital contract management, a digital personnel file, or a digital machine file. All of these solutions can be implemented using d.velop services. 

amexus

d.velop for Microsoft 365: “We grow with our customers”

While ecspand is the ideal solution for companies that manage their own IT infrastructure (“on-premise”), d.velop for Microsoft 365 is the cloud-based alternative. It enables organisations to transform their SharePoint environment into a fully-fledged document management system—even when hosted in the cloud.

A major advantage: companies can respond flexibly to changing needs. “The customer’s requirements are our benchmark,” says Dominik Stange. The system is scalable. For example, digital invoice processing can grow alongside the company—without the need to invest in new servers. “In the past, implementation often took a long time. Today, we can set up new workstations overnight,” Stange adds.

This is particularly beneficial for young companies or start-ups, as it keeps initial costs low. Businesses only pay for the services they actually use. For IT service providers and d.velop sales partners, this also reduces the pressure to secure large contracts. “We now have many more smaller projects with longer durations,” says Stange. “We grow with our customers. And when our customers are busy, our revenue shares increase accordingly.”

Strong customer loyalty, upselling and cross-selling opportunities for d.velop sales partners

“Our collaboration with amexus is not only marked by a high level of professionalism,” says Ingo Dorendorf, Partner Manager at d.velop AG, “but also by a strong sense of partnership and open, fair communication. This was especially important at the beginning of our partnership, ensuring smooth project launches and effective hands-on knowledge transfer to amexus.”

The relationship between amexus and d.velop began in 2007, when amexus was initially commissioned to build a website for d.velop. Since then, the service provider has evolved into a trusted sales partner. “This partnership enables strong customer retention, as well as upselling and cross-selling opportunities,” Dorendorf explains. There are many complementary products to offer. For example, a digital incoming invoice solution can be ideally expanded with digital contract management, a legally compliant archive, digital signatures, or digital files such as personnel, machine, or product records.

amexus actively leverages these opportunities. “We’re closer to our customers—partly because we’re in contact with them more often,” says Dominik Stange. “Cross-selling and upselling are possible, and customer loyalty is stronger. It’s a win-win for us.” Stange summarises the key benefits of being a d.velop sales partner:

  • Fewer large projects, more smaller ones with longer overall durations 
  • Scalable products  
  • Shorter processing times  
  • Better technologies  
  • Sales partners grow alongside their customers—thanks to revenue sharing 
  • Long-term planning security through minimum contract terms 
  • Lower internal costs  
  • A reliable partner 
  • Sales partners can serve and support their customers more effectively 
amexus

We are SharePoint service providers and the solutions ecspand and d.velop for Microsoft 365 from d.velop AG are the ‘next big thing’ for us. Nothing is as mature as these products. From our point of view, the d.velop products are unrivalled and a useful addition for our customers.

Dominik Stange
Head of Business Unit Collaboration
amexus

Looking Ahead

Partner Manager Ingo Dorendorf shares his outlook for the future: “We place great value on active partnerships and long-term customer relationships. We stay in the background, but when needed, we step in together. Organisations and strategies are constantly evolving—there’s always something to do.”

That’s precisely why d.velop AG continues to seek new partners. Dominik Stange praises the smooth cooperation: “We have a truly collaborative relationship, and at d.velop, we always find open ears. Together, we are solution-oriented.” 

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