Reference Story Markas GmbH

Markas GmbH optimises work processes by introducing the eFile and incoming invoice processing.

• Automated filing of payslips
• Management of training certificates
• Improvement of internal processes

Markas GmbH

Markas GmbH, headquartered in Bolzano with five locations across Italy and branches in Austria and Romania, is gradually implementing the d.3ecm Suite from d.velop AG for long-term document storage—together with Bolzano-based DMS specialist Alpin GmbH. With over 30 years of experience and more than 9,000 employees, Markas is now one of the internationally leading companies in its sector. As a specialised service provider, Markas offers a wide range of services to large public and private institutions such as hospitals, care homes, universities, schools, and hotels—from cleaning and catering to logistics, housekeeping, and tailored services based on customer needs. Evelyn Kirchmaier, Managing Director of Markas, explains: “With Alpin GmbH, we’ve found a competent local partner who brings the necessary know-how from years of experience and is helping us further improve the flow of information within our company.”

Optimizing information flow with state-of-the-art technology

After transferring relevant documents from a legacy system, the document management system is now used as a central company archive and process platform. Alpin implemented the filing of all incoming invoices by integrating the system with the Microsoft Dynamics NAV ERP system. The solution is supported by automated invoice classification and a customised approval workflow tailored to Markas.

The use of digital invoice processing has significantly shortened processing times, increased transparency, eliminated transport and idle times, reduced costs, and ensured compliance with payment deadlines. “After just over a year of successful collaboration with Alpin, the sub-projects we’ve implemented have led to a significant optimisation of our administrative processes,” says Evelyn Kirchmaier with satisfaction.

Diverse application possibilities at Markas

Further areas of application for the document management system can be found in the Human Resources department, which uses the digital personnel file—whether for the automated filing of payslips, the management of training certificates, or for handling CUD forms and sick notes. These measures have demonstrably improved both internal processes and response capabilities.

The DMS ensures that only authorised personnel have access to sensitive HR documents by means of precise access rights management. The system also simplifies the management of the company’s extensive vehicle fleet, which includes around 400 vehicles. Vehicle inspections, insurance policies, vehicle taxes, and service intervals are all centrally managed in a digital vehicle file. Thanks to the integrated deadline management, missed appointments—and the administrative penalties that come with them—are now a thing of the past.