Reference story FIEGE Gruppe

Digitalisation at the FIEGE Group – From Reactive to Proactive Service

• Efficiency as a Priority
• Secure Document Storage
• Digital Invoice Capture

About Fiege

The FIEGE Group, headquartered in Greven, Westphalia, is one of Europe’s leading logistics providers. Its core expertise lies in the development and implementation of integrated, end-to-end logistics systems. The group employs around 15,000 people worldwide. With over 150 locations and partnerships across 15 countries, FIEGE operates a tightly woven logistics network.

In 2018, the group generated revenues of €1.60 billion. A total of 3.0 million square metres of warehouse and logistics space underscores the company’s operational strength. Over recent years, FIEGE Germany has evolved from a traditional transport company into one of Europe’s market leaders in comprehensive logistics solutions for trade and industry.

Project goals

Providing real-time shipment status updates via the internet has become standard practice in the logistics industry. In cooperation with parcel service providers, simple status transmission will continue to suffice. However, companies from other sectors increasingly expect access to all documents associated with a given order.

FIEGE Germany aimed to offer this service comprehensively to its customers and therefore sought a way to integrate it’s newly implemented F-XL Monitor tracking and tracing solution with a web-enabled archive and document management system.

Facts & Figures

• FIEGE Deutschland Stiftung & Co. KG offers its customers a web-based tracking and tracing (T&T) solution by combining d.velop documents with the F-XL Monitor technology.
• Shipment documents are digitised using d.velop’s document capture and made available to customers via d.velop web services within the T&T process – with up to 1,500 documents processed daily at the Bocholt branch alone.
• All relevant information for each freight order is accessible to customers in a centralised “Monitor”, regardless of time or location.
• Clients particularly value the transparency and the resulting enhanced service level provided by the logistics company.

Efficiency of the Solution

With its web-based T&T platform F-XL Monitor, combined with d.velop’s document management system, FIEGE offers a fully integrated solution to its customers. The entire logistics chain is seamlessly documented, ensuring maximum transparency across all ongoing orders. This not only enhances service quality but also strengthens the company’s competitive position. By enabling customers to independently access delivery documents online, FIEGE reduces the need for manual information handling. Internal resources can thus be deployed more efficiently. The ability to retrieve order-related information at any time and at the click of a button has become an indispensable service for many clients.

Previously, when a customer service representative needed information about a shipment’s status, they had to call the logistics department. That department would then contact the receiving freight forwarder at FIEGE, who in turn had to reach out to the carrier. Multiple phone calls were required—whereas today, a single click in the web interface suffices. FIEGE has transformed a time-consuming, multi-step process into a streamlined, customer-friendly service with significant added value. In doing so, the company has shifted from a reactive to a proactive service model—from pull to push.

d.velop documents with SAP/FI Integration

Torsten Gronemann explains: “Document management and shipment tracking have long been key topics for us as a logistics service provider. We’ve been using d.velop documents for several years to archive incoming and outgoing invoices within SAP FI. Building on that, we were able to implement our diverse requirements for digital invoice verification using a customised approval workflow developed in collaboration with d.velop. This solution has since been rolled out across multiple European countries.”

We also appreciated the wide range of available modules and the fact that the product’s open interface architecture allows for quick and seamless integration of various systems.

Torsten Gronemann 
Projektleiter DMS 
FIEGE Gruppe

Documents Available Anytime

“In some cases, we don’t receive a delivery note from the recipient, so we use the freight handover slip as proof instead,” explains Jörg Klöpper, Head of Support F-XL Logware at FIEGE. “The key is to have a document that confirms the freight order, and to make this document available to our clients within the shortest possible time using DMS and web technology.”

Customers can log in to the F-XL Monitor web platform using their credentials. There, they can view the status of their shipments. Once the proof of delivery has been scanned, a small note icon appears next to the shipment entry. Clicking this icon opens the document from the archive via the web client for immediate viewing.

By early 2008, delivery documents were already being scanned at three German branches. The next locations—Hamburg and Coesfeld—are scheduled to follow shortly. FIEGE is also considering the future digitisation of photographic documentation, which could be made available via the web platform to record and verify damages, for example.

In addition, the FIEGE Holding is currently developing a concept for the international expansion of the tracking and tracing solution, which has so far only been used in Germany. The plan includes the use of d.velop documents as the central document management platform for this rollout.