About Fiege
The FIEGE Group, headquartered in Greven, Westphalia, is one of Europe’s leading logistics providers. Its core expertise lies in the development and implementation of integrated, end-to-end logistics systems. The group employs around 15,000 people worldwide. With over 150 locations and partnerships across 15 countries, FIEGE operates a tightly woven logistics network.
In 2018, the group generated revenues of €1.60 billion. A total of 3.0 million square metres of warehouse and logistics space underscores the company’s operational strength. Over recent years, FIEGE Germany has evolved from a traditional transport company into one of Europe’s market leaders in comprehensive logistics solutions for trade and industry.
Project goals
Providing real-time shipment status updates via the internet has become standard practice in the logistics industry. In cooperation with parcel service providers, simple status transmission will continue to suffice. However, companies from other sectors increasingly expect access to all documents associated with a given order.
FIEGE Germany aimed to offer this service comprehensively to its customers and therefore sought a way to integrate it’s newly implemented F-XL Monitor tracking and tracing solution with a web-enabled archive and document management system.
Facts & Figures
- FIEGE Deutschland Stiftung & Co. KG offers its customers a web-based tracking and tracing (T&T) solution by combining d.velop documents with the F-XL Monitor technology.
- Shipment documents are digitised using d.velop’s document capture and made available to customers via d.velop web services within the T&T process – with up to 1,500 documents processed daily at the Bocholt branch alone.
- All relevant information for each freight order is accessible to customers in a centralised “Monitor”, regardless of time or location.
- Clients particularly value the transparency and the resulting enhanced service level provided by the logistics company.
Digital Invoice Processing
Product
13.000
Employees
Logistics
Industry
Efficiency of the Solution
With its web-based T&T platform F-XL Monitor, combined with d.velop’s document management system, FIEGE offers a fully integrated solution to its customers. The entire logistics chain is seamlessly documented, ensuring maximum transparency across all ongoing orders. This not only enhances service quality but also strengthens the company’s competitive position. By enabling customers to independently access delivery documents online, FIEGE reduces the need for manual information handling. Internal resources can thus be deployed more efficiently. The ability to retrieve order-related information at any time and at the click of a button has become an indispensable service for many clients.
Previously, when a customer service representative needed information about a shipment’s status, they had to call the logistics department. That department would then contact the receiving freight forwarder at FIEGE, who in turn had to reach out to the carrier. Multiple phone calls were required—whereas today, a single click in the web interface suffices. FIEGE has transformed a time-consuming, multi-step process into a streamlined, customer-friendly service with significant added value. In doing so, the company has shifted from a reactive to a proactive service model—from pull to push.

The Decision for d.velop documents
At FIEGE, the d.velop document management system (DMS) is valued for its user-friendly interface and extremely fast access to documents via the web client.
“We were also impressed by the wide range of available modules,” says Torsten Gronemann, DMS Project Manager at FIEGE Germany, “and by the open interface architecture, which allows for quick and seamless integration of various systems – as demonstrated in our integration with the F-XL Monitor.”
The d.velop team also needs to stay agile when it comes to expanding the project further. The logistics industry is highly dynamic, and it’s not uncommon for a new site to require document management technology within just a few days. d.velop proved its capabilities impressively during the rollout to the first four branches.
Following this, FIEGE was able to implement its diverse requirements for digital invoice processing using d.velop’s incoming invoice solution, which has since been rolled out across multiple European countries.
Project Progress and Current Status at FIEGE
Since its implementation, the F-XL Monitor has provided customers with reliable shipment tracking. However, customer expectations have evolved: many companies now require not only status updates but also access to delivery documents—commonly referred to as Proof of Delivery (PoD). It was therefore a logical step to extend the document archive already in use within the accounting department to support shipment tracking. Thanks to the open API of the DMS archive, both IT platforms could be integrated quickly. Within just a few days, d.velop experts established an interface between the d.velop web client and the F-XL Monitor. This integration enables archived documents to be displayed directly within the F-XL Monitor via the web client. The first project was successfully launched at the Bocholt branch in late 2006, where the initial scanner for capturing delivery documents was installed.
Since March 2007, the system has been running productively. Between 1,300 and 1,800 shipments leave the site daily, each accompanied by a delivery document marked with a 34-digit barcode. Upon delivery, the recipient signs the document, which is then returned by the carrier to the branch. There, it is scanned together with the freight order, and the barcode content is transferred into the attribute fields of the PoD document type. Subsequently, the documents are transmitted to the central document management system in Greven, ensuring consistent and accessible documentation across the logistics network.

d.velop documents with SAP/FI Integration
Torsten Gronemann explains: “Document management and shipment tracking have long been key topics for us as a logistics service provider. We’ve been using d.velop documents for several years to archive incoming and outgoing invoices within SAP FI. Building on that, we were able to implement our diverse requirements for digital invoice verification using a customised approval workflow developed in collaboration with d.velop. This solution has since been rolled out across multiple European countries.”
We also appreciated the wide range of available modules and the fact that the product’s open interface architecture allows for quick and seamless integration of various systems.
Torsten Gronemann
Projektleiter DMS
FIEGE Gruppe
Documents Available Anytime
“In some cases, we don’t receive a delivery note from the recipient, so we use the freight handover slip as proof instead,” explains Jörg Klöpper, Head of Support F-XL Logware at FIEGE. “The key is to have a document that confirms the freight order, and to make this document available to our clients within the shortest possible time using DMS and web technology.”
Customers can log in to the F-XL Monitor web platform using their credentials. There, they can view the status of their shipments. Once the proof of delivery has been scanned, a small note icon appears next to the shipment entry. Clicking this icon opens the document from the archive via the web client for immediate viewing.
By early 2008, delivery documents were already being scanned at three German branches. The next locations—Hamburg and Coesfeld—are scheduled to follow shortly. FIEGE is also considering the future digitisation of photographic documentation, which could be made available via the web platform to record and verify damages, for example.
In addition, the FIEGE Holding is currently developing a concept for the international expansion of the tracking and tracing solution, which has so far only been used in Germany. The plan includes the use of d.velop documents as the central document management platform for this rollout.
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